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SEDNA has a strong delivery infrastructure to ensure hassle free and high quality services to its clients.
Regular up gradation of facilities and periodic training of our human resources enables us to optimize our delivery processes. Salient features of our infrastructure are:
- Dedicated Internet, Security Systems, Database Servers and Predictive Dialer/Call Distributor
- Robust network facility for high performance with redundancy to service the Voice, Data, Email, Chat & Multimedia processes
- Voice filtering software to enhance voice clarity in voice-based call center
- Intranet with a wide range of relevant reference material
- Generator and UPS back-up for uninterrupted power supply
- Office ambiance to suit the BPO center requirements
The state of the art infrastructure is located in ELTOP, a Software Technology Park Centre in Mohali (Punjab), INDIA.
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